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| Modern Technology Co. (MTC)
was found in 1999, to provide
Information and
Communication
Technology (ICT) professional
services, to the Egyptian. |
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Modern Technology Co. (MTC)
was found in 1999, to provide
Information and
Communication
Technology (ICT) professional
services, to the Egyptian. |
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MTC has a wide scope of services, falling within a powerful product line. Services mainly cover the basic 2 phases of any system life cycle: constructing the system and then supporting it.
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Consulting
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Based on field experience, professional skills and international standard methodologies, MTC provides infrastructure consulting services for its customers. Covering different technology areas, the company was able to deliver different activities, which cater for developing consulting solution and recommendations together with plans to meet customers’ needs and requirements. MTC tackle Enterprise Network Management, Integration, Network Health Monitoring, Disasters Recovery, Security, and High Availability. Consulting services cover :
| • Analyzing customers’ requirement |
• Presenting different solutions which meet customers’ needs |
| • Analyzing ROI of each solution |
• Designing of selected solution |
| • Planning of implementation based on design strategies |
• Implementation recommendations and effects of each on project objectives |
| • Recommendation of different international products which fits selected solution |
• Project Management |
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Deployment and Implementation
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MTC is one of the significant services partners of different international ICT vendors. HP, Microsoft, Symantec and Veritas are among those partners. The company offers deployment services of single or multiple products within the same ICT environments. Moreover, it ensures that deployment are meeting customer’s requirements and achieving service objectives. Deployment services cover:
| • Full planning of deployment projects |
• Installation of standard international vendors’ products |
| • Implementation of recommended infrastructure ICT environments designs |
• Fine tuning products to meet optimum performance and utilization |
| • Testing of deployment to ensure that it delivers the required customers’ objectives |
• Full reporting of deployment projects |
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Software Development
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MTC development team has a long history of success in the field of software development projects. The company has developed projects covering different development technologies to deliver various customized applications. MTC development team works using professional project management and planning skills. Among development technologies covered:
| • Business Intelligence, Data warehousing and OLAP |
| • Messaging, collaboration, workflow and process management |
| • Document management |
| • Infrastructure utilities and applications |
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Outsourcing Projects
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Generally outsourcing is becoming a highly required service, especially in the field of ICT. MTC has developed a concrete model to deliver such services. The model perceives outsourcing services required as projects that needs additional resources, project management and clear planning.
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Technical Support
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Technical support is a core product of MTC. The company accepts the daily challenge of providing such critical function to its customers, relying on its professional technical support team. By high response, quality of delivery and stream of professional reporting, MTC provides multiple types of support services that cover different areas, technologies and shapes of delivery. All services are provided through Service Level Agreements (SLAs) on periodical basis. Among support service provided:
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-Outsourcing Services
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Aligning with business concept of getting the best ROI through outsourcing, MTC helps customers find outsourcing a reliable concept. Customers can outsource technical support services to MTC to cover multiple tasks as:
| * User Support |
| * Servers Support |
| * IT Management Activities |
| * Software Solution (ERP Implementation, Customized Application, SW Integration) |
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Technical Account Management
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Technical Account Managers (TAMs) are consultants that provide customers with different support activities upon their request. TAMs are technically experienced and project management, planning and business analysis skills. TAMs provide the following services:
| * Orientation and planning session(s) |
| * Service delivery planning |
| * Regular status meetings |
| * Regular status reports |
| * Escalation management |
| * Support and operations consulting |
| * Supportability reviews |
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Reactive Support Services
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Customers may receive support through support calls included in services level agreements and issued upon their request. Reactive calls may take the shape of:
| * Reactive support calls for server side |
| * Reactive support calls for client side |
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Operational Services
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MTC provides different types of support services related to daily IT operations that cover different critical areas. Security, Storage, and Backup are among these areas. Moreover Directory services, server and network are also part of the operation services. The following is a brief description of it:
| Security administration
Covering Patch Management, assessments, Awareness, Alerting Subscription (Proactive service), Periodic Auditing, Threats identification and Security Management
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Backup and Restore management
Covering Backup/Restore consultation, implementations, verification and disaster recovery recommendations
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| Storage management
Covering defining data and data resources, tracking data and data resources and maintaining data and data resources
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Systems and Network administration
Covering Servers, Remote, Onsite, Phone and Directory service administration
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| Software Solution
Covering Business Cycles Analysis, ERP Implementation, Customized Application and Software Integration)
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Service monitoring and control
Covering Performance monitoring, Proactive alerting, HW monitoring, and Periodic reporting
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Technical Training
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Technical training service is one of the major products of MTC. The company started providing technical training since 2001 focusing on ICT infrastructure. MTC training service edge lies in having field experienced consultants, providing the training to students. Furthermore, the company classifies training services from different perspectives:
Vendors
MTC instructors cover more than one product of different international vendor to serve interactions between different infrastructure technologies. Moreover the company has different alliances with technology vendors on the service side, which directly affect the training delivery and strengthen its quality. MTC is considered one of the significant training partners of Microsoft and HP in the Middle East region
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Technology
MTC covers different ICT technology training. Furthermore, the company provides product neutral training, which mainly depends on experienced field instructors and professional well-defined contents. Technical education may be provided in the form of quick technology concepts training as provided in Technology Seminars Education or may cover specific technology in details as Security Certified Program
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Complementary services
MTC provides additional services which complement technical training to provide an integrated product line. The services cover Training Needs Analysis Service (TNA), Post Assessment Service, Customized Content Development and Testing Services.
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Location
Training services delivery may take place in different locations. MTC may provide training to its customers at their site, its training center or at different location.
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Curriculum
MTC has the ability to develop training curriculum contents. Moreover, as a certified training center of international vendors OMS delivers international standard training kits.
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Students Profiles
Students who should attend MTC training classrooms mostly fall within the area of ICT specialists, professional and high level end-users.
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Certification & Bundles
Since MTC has the ability to deliver international curriculums in addition to testing services, the company provides opportunity for its students to become certified. Moreover, the company is innovative in bundling training course of different vendors into effective learning packs.
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Delivery Forms
MTC delivers training in different forms depending on the product type, customers’ requirements and resources availability. The company delivers training in the form of classrooms, seminars, and workshops
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Business Communication Solutions (BCS)
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MTC provide their clients with top state of art communication solutions and services that serve business communication purposes. The products covers all types of markets and customers, whether small, medium or enterprise organizations. All products share user friendliness, ease of installation and administration and high return on investment.
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we provide several satellite services, cross border communications and internet 2-way access, as well as, being a key system’s integrator and solutions provider to many enterprises and organizations working in the region. As the leading, intelligent system integrator for heterogeneous networking environments we are pleased to work with many satellite communications manufacturers in crafting their any client network.
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High-speed Internet Access Service
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Inmarsat RBGAN Satellite Services
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a) MTC offers a new exiting service called RBGAN. The RBGAN service enables users to benefit from data rate throughputs up to 144 Kb/s using a GPRS interface. RBGAN is a DATA only service heralding a totally new way of looking at satellite communication and the services it offers. Hence the distinction Mobile IP-Satellite Modem.
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b) RBGAN stands for Regional Broadband Global Area Network The system uses for the first time GPRS technology in satellite comm. enabling much faster data transfers then was previously possible. Using GPRS technology the system will be packet data switched which in turn means the user only pays for data sent or received enabling 24×7 online connect-ivity with an “always-on IP link” at no extra cost! The user will pay per Megabyte.
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c) The RBGAN Mobile Satellite Modem opens up a wide variety of options for those users in countries with no or unreliable terrestrial communication networks. It enables users to use LAN connectivity, Internet browsing, e-mail, remote monitoring etc.
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d) As it is a packet data switched terminal it does however have certain drawbacks. Live video-streaming and live broadcasting of voice still requires a circuit switched system like GAN to work. However RBGAN will make the GAN MPDS mode look very slow indeed. Services at which the RBGAN should excel are: E-mail applications, File transfers, Web browsing, Database queries and LAN/WAN applications.
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e) The system utilizes the Thuraya regional satellite covering; North Africa, The Middle East, Europe and a large part of Russia & Asia.
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f)The RBGAN IP Mobile Satellite Modem has the size & weight as a laptop computer; it features:
• USB
• Bluetooth
• Ethernet connection
• Compatible with MS W98SE/ W2000
• Optional accessories
- External Antenna, Charger and Spare Batteries.
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